Frequently Asked Questions

Business FAQ's:

Once your product is shipped, you will receive the tracking details and also a link through which you can instant-track your order. In case of any queries, please call or email.
All successfully placed orders are typically delivered in 5 to 7 business days. Please note that the period may vary during peak seasons, and can be affected by factors that are outside our control.
If you want a faster delivery, you need to write to us at We will see what we can do to process your order sooner.
If your order hasn’t arrived, share the order and tracking details at and we will do all we can to help ensure it reaches the destination as soon as possible. In case of an incomplete or damaged order, please notify us within 24 hours and attach a photo of the order as well. We will refund the full amount or provide free replacement of the product within 30 days
We have a dedicated sales team to process bulk orders. For all questions related to discounts and promotional offers, you can reach us at 1800-103-9194 or
You can pay through Paytm, Debit Card, Credit Card or using e-Wallet. As we deal with personalized products, we do not offer Cash on Delivery. For offline methods of payment, you need to call us at 1800-103-9194 or write to us at
We offer a new user discount for every new customer. You can avail the offer by applying the promo code present on our website’s home page.
To contact us, you can call at 1800-103-9194 or give a missed call at +91-9551515106. You can also write to us at or
We offer photo albums, designer and personalised shagun envelopes, and personalised gifts that include photo frames, personalised notebooks, personalised coloring books and board games. Almost all of our products can be customised according to your needs and requirements. To know more about our products, click here.
National shipping is free on orders above 999. For international orders, customers are required to pay a shipping fee that will depend upon their location. Please call us or email your location to get an estimate.

Product FAQ's:

Photo Album:

A photo album contains 20 pages to store your precious and beautiful moments. All you need to do is pick a cover design, send us your favourite photographs, and leave the rest to us.
Our photo album cover is hardbound with UV and foil printing. If you want a personalised photo album cover, please call 1800-103-9194 or write to us at
The size of our photo album is 6 inches x 9 inches (152mm x 228mm).
Yes. Additional pages, however, will be chargeable. For details, call us at 1800-103-9194 or give a missed call at +91-9551515106. You can also write to us at or

Shagun Envelope:

Shagun envelopes are perfect to be used on various occasions and events, such as birthday parties, baby showers, and wedding anniversaries.
To customize the design of shagun envelopes, you need to contact us and share your requirements.
Our shagun envelopes are available in one standard size - 7.25" x 3.75" (185 mm x 93 mm). The envelopes are made of 250 gsm SBS Board paper, have matte lamination, and a special UV and gold folding effect by Scodix, which gives them an enigmatic, never-seen-before appeal.
To print photos on personalized envelopes, contact us at 1800-103-9194 or write to us at

Personalised Gifts:

Under the personalized gifts section, we offer photo frames, personalised notebooks, coloring books, and board games. All the products in the personalized gift section can be customised according to your requirements.
To personalize the print cover of a notebook, WhatsApp us at +91-98119-30307 or simply call 1800-103-9194. You can also write to us at
To learn more about the customization options such as changing the page colors or increasing the number of pages, please get in touch with us. WhatsApp us at +91-98119-30307 or call 1800-103-9194. You can also write to us at
The name, logo, and company logo in our personalized notebooks can be customised according to your needs and requirements. For more information, please WhatsApp us at +91-98119-30307 or call 1800-103-9194. You can also write to us at
There is no certain size fixed for images. You just need to upload a high-resolution image of any size.
All of our personalised board game sets come with two classic board games. While Ludo is common in all board game sets, you can choose between Snakes & Ladders and Chess as the second game.
There are 84 pages in our Personalised Coloring Books. You will get a set of Faber-Castell Jumbo Wax Crayons - 24 Shades absolutely FREE.

Photo Frames:

Memorys brings you a collection of elegantly designed personalised picture frames. All you have to do is go to the personalised gifts section, and click on the photo frames option. Next, pick a frame of your choice, upload a picture, checkout, and make payment. If you have any questions or need expert guidance, reach out to us at 1800-103-9194.
The standard size of our personalised photo frames is 8.5’’x8.5’’, whereas the picture size is 6.1”x6.1”.
Making a custom picture from on Memorys is as easy as it can get. All you have to do is upload anywhere between 1-8 pictures and select a picture frame of your choice. We will deliver your custom picture frame right at your doorstep. If you have any questions or need help with ordering a custom picture frame, reach out to us at 1800-103-9194.
Browse through our collection of personalised picture frames and check out the various designs available. Shortlist a few designs and see if the photograph you upload goes well with the frame. You can also talk to us for expert guidance by calling us on 1800-103-9194.
Our elegantly crafted photo frames are made from top-quality hardboard and special paper that comes enhanced with gold foil.
All our photo frames are fully finished and come with a handy stand on the backside.
There is no extra shipping cost. Our product prices are inclusive of shipping costs and GST.
Our personalised photo frames are delivered within three to five business days. You do not have to go through the hassles of assembling the photo frame as we deliver a fully assembled one that is ready to adorn any space you like.
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