Frequently Asked Questions

Business FAQ's:

An order, once placed, cannot be canceled. Any errors, such as a wrong name being printed, however, will be addressed. Please write to us with the details of your request and we will take it from there.
Once your product is shipped, you will receive the tracking details and also a link through which you can instant-track your order. In case of any queries, please call or email.
All successfully placed orders are typically delivered in 5 to 7 business days. Please note that the period may vary during peak seasons, and can be affected by factors that are outside our control.
If you want a faster delivery, you need to write to us at support@memorys.in. We will see what we can do to process your order sooner.
If your order hasn’t arrived, share the order and tracking details at support@memorys.in and we will do all we can to help ensure it reaches the destination as soon as possible. In case of an incomplete or damaged order, send us a photo of the order, and we will try to resolve the issue at the earliest.
We have a dedicated sales team to process bulk orders. For all questions related to discounts and promotional offers, you can reach us at 1800-103-9194 or support@memorys.in.
You can pay through Paytm, Debit Card, Credit Card or using e-Wallet. As we deal with personalized products, we do not offer Cash on Delivery. For offline methods of payment, you need to call us at 1800-103-9194 or write to us at support@memorys.in.
We offer a new user discount for every new customer. You can avail the offer by applying the promo code present on our website’s home page.
To contact us, you can call at 1800-103-9194 or give a missed call at +91-9551515106. You can also write to us at support@memorys.in or info@memorys.in.
We offer photo albums, designer and personalised shagun envelopes, and personalised gifts that include photo frames, personalised notebooks, personalised coloring books and board games. Almost all of our products can be customised according to your needs and requirements. To know more about our products, click here.
National shipping is free on orders above 999. For international orders, customers are required to pay a shipping fee that will depend upon their location. Please call us or email your location to get an estimate.

Product FAQ's:

Photo Album:

A photo album contains 20 pages to store your precious and beautiful moments. All you need to do is pick a cover design, send us your favourite photographs, and leave the rest to us.
Our photo album cover is hardbound with UV and foil printing. If you want a personalised photo album cover, please call 1800-103-9194 or write to us at support@memorys.in.
The size of our photo album is 6 inches x 9 inches (152mm x 228mm).
Yes. Additional pages, however, will be chargeable. For details, call us at 1800-103-9194 or give a missed call at +91-9551515106. You can also write to us at support@memorys.in or info@memorys.in.

Shagun Envelope:

Shagun envelopes are perfect to be used on various occasions and events, such as birthday parties, baby showers, and wedding anniversaries.
To customize the design of shagun envelopes, you need to contact us and share your requirements.
Our shagun envelopes are available in one standard size - 7.25" x 3.75" (185 mm x 93 mm). The envelopes are made of 250 gsm SBS Board paper, have matte lamination, and a special UV and gold folding effect by Scodix, which gives them an enigmatic, never-seen-before appeal.
To print photos on personalized envelopes, contact us at 1800-103-9194 or write to us at support@memorys.in.

Personalised Gifts:

Under the personalized gifts section, we offer photo frames, personalised notebooks, coloring books, and board games. All the products in the personalized gift section can be customised according to your requirements.
To personalize the print cover of a notebook, WhatsApp us at +91-98119-30307 or simply call 1800-103-9194. You can also write to us at support@memorys.in.
To learn more about the customization options such as changing the page colors or increasing the number of pages, please get in touch with us. WhatsApp us at +91-98119-30307 or call 1800-103-9194. You can also write to us at support@memorys.in.
The name, logo, and company logo in our personalized notebooks can be customised according to your needs and requirements. For more information, please WhatsApp us at +91-98119-30307 or call 1800-103-9194. You can also write to us at support@memorys.in.
There is no certain size fixed for images. You just need to upload a high-resolution image of any size.
All of our personalised board game sets come with two classic board games. While Ludo is common in all board game sets, you can choose between Snakes & Ladders and Chess as the second game.
There are 84 pages in our Personalised Coloring Books. You will get a set of Faber-Castell Jumbo Wax Crayons - 24 Shades absolutely FREE.
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